Help center
Answers to the questions we hear most. Still stuck? Chat with us or send a message.
How is my kimchi shipped?
Every order is packed with ice packs in an insulated box and shipped chilled. We dispatch Monday to Thursday so your order never sits in a depot over the weekend.
How long does delivery take?
Standard chilled delivery takes about 4–7 business days depending on your country; express takes 2–3. The estimated dates for your address are shown before you pay.
Do I pay duties or taxes on delivery?
No. Any applicable taxes are shown in your order total, and import duties are prepaid by Narichan. There are no extra charges on delivery.
How should I store kimchi?
Keep it refrigerated at 0–10°C (32–50°F). Kimchi keeps fermenting slowly in the fridge — it becomes tangier over time, which many people prefer. The best-before date is printed on each pack.
The pack looks swollen. Is it safe?
Yes. Kimchi is alive: fermentation releases gas, which can make the pack puff up. Open it carefully over a sink.
Which allergens does it contain?
Most of our kimchi contains shrimp, fish and wheat. Allergens are listed on every product page — please check before ordering.
Can I change or cancel my order?
You can cancel free of charge until your order status changes to “Preparing”. Contact us with your order number and we’ll take care of it.
What if my order arrives warm or damaged?
Send us a photo within 48 hours of delivery and we’ll replace it or refund you in full.
Contact us
Customer care is available Mon–Fri 08:30–17:30 Korea time.